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Research and Reports

IPC has conducted an in-depth review of key postal electronic services, with specific focus on e-Box and electronic identity services. The results of this evaluation have been published in a series of presentations documenting electronic postal concepts and services, which are available to IPC members.

 

• Developments in Postal Digital Services: A Review of Business Innovation in e-Services. This presentation outlines strategies for postal innovation in the digital space, and provides a brief overview of key digital service concepts provided by postal operators.
• IPC e-Box Concepts and Market Developments. IPC presents a detailed analysis of the postal e-Box concept and current market trends and developments in bringing e-Box services to market.
• IPC e-Identity Concepts and Market Developments. Our analysis details the development of electronic identity services and includes an overview of current postal applications.
• Value of International e-Services and Potential Roles for IPC. This document presents a framework for assessing the value of international e-services including the potential roles for IPC in facilitating the development and implementation of electronic services.

Business cases have been completed for E-Commerce, eBox, and Identity Services, in response to the Board’s request for IPC to explore opportunities to create customer value by collaborating on digital services. These cases were presented at the IPC Board in November 2010.

• E-Commerce - This is a large, fast growing market that posts are well positioned to capture. Through collaboration, members can respond to the gaps in current cross-border shipping services to meet the needs of e-retailers and their online customers.
• eBox - Electronic mailboxes can be used for secure transactional communication markets, document management, and community services and the analytical capacity can be monetized through permission based direct marketing applications and as such, could be attractive for customers seeking new international markets.
• Identity Services - Identity services can be used to enable delivery of services provided over the internet and a common approach to functionality and standards among posts may enable efficiencies and international acceptance.