12-02-2010
Brussels EMC continues its strong committment to excellence.
Brussels, 12 February 2010 — Brussels EMC, part of Belgian Post International, achieved a recertification score of 95 percent despite having consolidated its operations from two smaller buildings into one new building inaugurated less than one year ago.
Brussels EMC received its most recent recertification the first week in February, having achieved its first Certificate of Excellence in 2004 and its first recertification in 2007.
Typically, when an Office of Exchange (OE) relocates to an entirely new building, IPC considers it to be a first certification, which requires a score of 90 percent. However, Belgian Post International requested that it be assessed against the more stringent recertification requirements, which demand OEs to achieve a score of 95 percent or higher.
“BPI [Belgian Post International] has again demonstrated very strong management, fully committed to excellence, and is supported by a pro-active staff that is equally committed to excellence,” said IPC president and CEO Herbert-Michael Zapf.
To earn IPC’s Certificate of Excellence, the post’s Office of Exchange must demonstrate that its management and processing of international letter mail conforms to the high levels agreed upon by all IPC members.
Independent, external experts, led by the IPC Certification Manager, conduct assessments of Offices of Exchange to determine if they meet minimum standards for quality of service, actively use IPC’s CAPE Vision in daily operations and monitoring, and participate effectively in the IPC Performance Centre Operations activities.
The assessors specifically survey Offices of Exchange in three categories:
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Work organization
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Interface relationships
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Quality management
Offices of Exchange must achieve a score of at least 90 percent in each category and an overall score of 95 percent in order to receive the IPC Certificate of Excellence.
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For further information, please contact:
Valoree Vargo; Head of Communication, International Postal Corporation: +32 (0) 2 724 71 97, email: valoree.vargo@ipc.be. You can find more information about IPC's Certificate of Excellence program and other IPC Services on our Web site.
About the International Post Corporation
The International Post Corporation, (IPC) is the cooperative association of 24 member postal operators in Europe, North America, and the Asia-Pacific region. Over the past 20 years, IPC has collaborated with its members to upgrade quality of mail service by developing technology systems that bring transparency to the mail processing system and delivery chain. It also manages the system for incentive-based payments between postal operators, and creates business intelligence for its members, by providing a range of platforms for member CEOs and senior management to exchange best practices, discuss strategy, and engage in industry research.