19-03-2010
Improving the Quality of International Mail - UNEX Results 2009
Brussels – March 19, 2010
Quality of letter mail service in Europe continues to far exceed both the European Union’s speed objective of 85 percent of intra-EU mail delivery within three days, and its reliability objective of 97 percent within five days. The performances recorded by the IPC UNEX measurement system in 2009 exceeded these objectives for the twelfth year.
In 2009, 93.7 percent of international priority/1st class letter mail was delivered within three days after posting (J+3) and 98.5 percent within five days (J+5) for a total of 34 countries. Average delivery time was 2.2 days. These results cover the 27 EU Member States together with Iceland, Norway, Switzerland, as well as Bosnia-Herzegovina (part of territory), Croatia, the Former Yugoslav Republic of Macedonia (F.Y.R.O.M.) and Turkey. The posts of these last four countries joined in January 2008 along with Bulgarian Posts plc.
Commenting on the results, Herbert-Michael Zapf, president and chief executive officer, IPC, said: “This is a very satisfying continuation of the high level of letter mail service performance and of the commitment of the postal operators to service excellence to their customers.”
Quality of service performance is measured by IPC’s UNEX end-to-end monitoring system which is conducted independently by an external research firm. Results of 2009 were based on about 330,000 test letters containing Radio Frequency Identification (RFID) tags. The passage of a test letter at a specific point in the mail pipeline is recorded by RFID readers. The test letters move anonymously through the international mail processing system, from posting to delivery.
UNEX 2009 - English
UNEX 2009 - Français
UNEX 2009 - Deutsch
For the official press release, click here
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Note to Editors:
In 2009, the UNEX quality of service measurement included the IPC members in Europe as well as “JP BH Pošta” d.o.o. Sarajevo in Bosnia-Herzegovina, Bulgarian Posts plc, Hrvatska pošta in Croatia, Česká Pošta in Czech Republic, Eesti Post in Estonia, Makedonska Posta – Skopje in the Former Yugoslav Republic of Macedonia, Latvijas Pasts in Latvia, Lietuvos Paštas in Lithuania, MaltaPost plc in Malta, Poczta Polska in Poland, Posta Româna in Romania, Slovenská Pošta in Slovak Republic, Pošta Slovenije in Slovenia and the General Directorate of PTT in
Turkey.
For further information, please contact:
Valoree Vargo, Head of Communication, IPC
Telephone: +32 (0) 2 724 71 97
E-mail: valoree.vargo@ipc.be.