28-01-2010
Roissy recognized for outstanding service quality.
Brussels, 28 January 2010 — The International Post Corporation (IPC) on 13 January awarded Groupe La Poste’s Roissy Office of Exchange the IPC Certificate of Excellence in the Management and Processing of International Letter Mail. The Certificate recognizes Roissy’s commitment to high-quality service demonstrated by its management and staff.
Group La Poste CEO Jean-Paul Bailly was on hand at the ceremony to unveil the certificate along with IPC President and CEO Herbert-Michael Zapf, and congratulated the Roissy employees who, Mr. Bailly said, worked hard to achieve this honour.
“The IPC Certificate of Excellence is not granted lightly,” said Zapf. “The arduous process of looking at every detail of the operation – is a process that Roissy began more than one year ago. It now joins the 25 other Offices of Exchange around the world in meeting the exacting standards established by IPC and its members. The dedicated team at Roissy can be very proud of this tremendous achievement.”
To earn IPC’s Certificate of Excellence, the post’s Office of Exchange must demonstrate that its management and processing of international letter mail conforms to the high levels agreed upon by all IPC members.
Independent, external experts, led by the IPC Certification Manager, conduct assessments of Offices of Exchange to determine if they meet minimum standards for quality of service, actively use IPC’s CAPE Vision in daily operations and monitoring, and participate effectively in the IPC Performance Centre Operations activities.
The assessors specifically survey Offices of Exchange in three categories:
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Work organization
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Interface relationships
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Quality management
Offices of Exchange must achieve a score of at least 90 percent in each category and an overall score of 95 percent in order to receive the IPC Certificate of Excellence.
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For further information, please contact:
Valoree Vargo; Head of Communication, International Postal Corporation: +32 (0) 2 724 71 97, email: valoree.vargo@ipc.be. You can find more information about IPC's Certificate of Excellence program and other IPC Services on our Web site.
About the International Post Corporation
The International Post Corporation, (IPC) is the cooperative association of 24 member postal operators in Europe, North America, and the Asia-Pacific region. Over the past 20 years, IPC has collaborated with its members to upgrade quality of mail service by developing technology systems that bring transparency to the mail processing system and delivery chain. It also manages the system for incentive-based payments between postal operators, and creates business intelligence for its members, by providing a range of platforms for member CEOs and senior management to exchange best practices, discuss strategy, and engage in industry research.