PRIME
Postal Services Working Together to Improve Value-Added Letter Products.
In a world of instant online communication and 'same day' courier delivery, today's customers are expecting more and more from their postal services.
They demand friendly customer service, and reliability is more important than speed. They are prepared to pay extra for delivery confirmation for important letters. And they would like to be able to track it via posts' websites. Last but not least, they want to be sure of a quick compensation settlement if things go wrong.
That's where Prime delivers the future of international letter services, providing its members with a system that collects and monitors despatch and delivery data about Registers, Exprès and Insured services.
Prime is an initiative by a number of postal operators, in association with the International Post Corporation, to develop and improve value added letters services (e.g., Registered, Exprès and Insured). There are now more than 50 posts who are Prime members.
Prime's objective is to boost members' services by:
- Ensuring the quality of value-added letter services through monitoring the achievement of agreed target performance based on the electronic exchange of delivery information
- Maximising the number of postal operators that use the integrated Customer Service System (CSS) for a faster, more efficient enquiry service for customers
- Encouraging more postal services to work with Prime to extend the market for Prime members and, consequently, their customers
Track and Trace
Prime's exchange of transaction data based on the barcode on each letter creates a progress history about individual Registered, Exprès and Insured items that can be tracked by posts' customer service staff. The data can be uploaded by the posts to their own web site and in their own languages, so that customers can access delivery and despatch information.
Web-Based Customer Service System - Letters' CSS
Letters' CSS provides information, at both item and despatch/consignment level, to the posts' customer service people, who use Prime's web-based Customer Service System (CSS), which assures a fast reply to customer enquiries.
For more information please go to the official PRIME Web site.