IPC Parcel Performance Reporting
IPC’s Parcel Performance Reporting (PPR) system monitors priority and non-priority parcels of member parcel operators throughout the world through the exchange of track & trace data.
Created in 2006, the PPR project is directed by IPC together with the Operators’ Project Management Team, which meets regularly. A dedicated Parcel Performance User Guide is available for the Operators and is updated by IPC as service requirements change.
Project Management, Development and Item Monitoring
IPC oversees adherence to the terms of the agreement among the participating Operators in the PPR Group and provides monthly dedicated performance reports and flat files, which are available to members on the IPC Web Centre extranet.
Customer Service
The PPR system uses the IPC Customer Service System, which links all postal operators’ customer service call centres allowing them to quickly handle customer queries. The system is designed around a set of formal response targets and provides performance reports on actual response time against target for each operator.
Help Desk
Also for the PRP Group, Parcel Help Desk service is available during IPC business hours to answer all information technology and customer service issues.