UNEX Service Performance in Europe
In Europe, the international postal system performance has changed beyond recognition. Postal operators have made a quantum leap in international mail quality of service working through IPC projects using a range of high-tech systems developed by IPC, and using UNEX as the platform for the Quality of Service information.
Since 1994, the first year UNEX was implemented, participating European postal operators have dramatically improved the speed and efficiency of international letter service in terms of Delivery Days (J+n performance) and Cumulative Performance. On average, UNEX results show that in 2008, nearly twice as much mail was delivered in two days (81.8% of test mail delivered in J+2) as in 1994 (43.5% in J+2).
In 1997, the EU Directive on Postal Services set Speed and Reliability Objectives on a country-to-country basis: 85 percent of cross-border letter mail must be delivered within 3 days (Speed) and 97 percent in 5 days (Reliability). EU postal operators are required to publish quality results annually – IPC provides these results in its IPC UNEX Results Brochure.
In Europe, the UNEX design complies with the CEN standard EN13850 Postal Services – Quality of Service – Measurement of the transit time of end-to-end services for single piece priority and first class mail that specifies the methodology for monitoring of quality of service in the European Union. Conformance to this standard is mandatory for the 27 Posts in the European Union.
UNEX Annual Results
Each year, the UNEX team publishes the previous year's UNEX report overview, which provides statistical performance results for participating countries in Europe. Below are the results reports from 1996 in English.
Copies of the report are also available in French and German. To requeset a translated copy, please contact the UNEX team at UNEX@ipc.be.