Practical information
Meeting details
Date: Thursday 9 & Friday 10 June 2022
The meeting will take place at the:
IPC Offices
Avenue du Bourget 44
1130 Brussels
Belgium
There will be limited time options to join the meeting via Teams.
Meeting agenda
Day one - Thursday 9 June 2022
13h30 - 18h00
(all meeting times are CET)
• Interconnect’s elevated monitoring of GCSS Interconnect KPIs explained
• GCSS features exploited by Interconnect explained:
o Delivery Choice inquiry field
o Mandatory Notifications
o Etc.
• How tracking influences GCSS user decisions?
• CAPE
• ATAT
• Why barriers are there impacting use of GCSS quality features?
• How could existing GCSS quality features be better used?
• What actions could be taken to improve GCSS inquiry quality? And what objective targets and timelines could be committed to?
• Conclusions / Actions / Follow-up
Day two - Friday 10 June 2022
09h00 - 12h30
08:30 Buffet Breakfast
09:00 Day 2 Agenda & Recap Day 1 – by Marco Grüttgen
09:15 Post COVID Priorities for International Post Customer Service – Mark Harrison & Trevor Peirce
• Market Insights
• Pre-Workshop Questionnaire Results
• Breakout Sessions
10:20 Breakout Session Presentations
10:40 Breakout session – Premature & Overwhelming inquiries
11:00 Breakout Session Presentations
11:15 GCSS Automation Update – by Trevor Peirce
11:35 GCSS Enhancement Roadmap – by Trevor Peirce
12:05 European Workshop Recap & 2022 Workshop Planning - by Marco Gruttgen
12:15 Any other Business (AoB) – by Marco Grüttgen
12:30 Close
Contact
Sanjoy Chowdhury
[email protected]