International Post Corporation (IPC) is the leading service provider of the global postal industry. IPC provides leadership by driving service quality, interoperability and business-critical intelligence to support posts in defending existing business and expanding into new growth areas. It is a cooperative association of 24 member postal operators in Asia Pacific, Europe and North America. IPC’s solutions and services are used by over 180 posts worldwide. Since 1989 IPC has set standards for upgrading quality and service performance and developed technological solutions that help members enhance service for international letters, packets and parcels.

Principle Accountability

The Application Lead is responsible for translating business requirements into functional specifications. He/She will also work as the solution architect designing end-to-end solutions to fulfil business and member needs.

The role also includes managing a team of developers assigned to work on the application(s) maintenance and related projects. In case of outsourced development, being the single point of contact for addressing the functional and technical questions with the external development team.


Position within the organisation

Department: Technology


Section: PMO and Development

Service: Functional Analysis and Application Team Lead

Reports hierarchically to: Head of PMO & Development

Reports functionally to: Head of PMO & Development


Directly: 0

Indirectly: 0

Back-up: Application Architect, Project Manager


Job dimensions


  • Translating the business needs into functional requirements
  • Ensuring that the proposed IT solutions meet the business needs
  • Reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes
  • Managing a team of developers in case of in-house development
  • Communication with the 3rd party vendor regarding the functional and technical requirements (single point of contact at working level)
  • Active participation to system and acceptance testing of the solutions
  • Establishing a technical vision with the development team and working with developers to turn it into reality

Autonomous decision-making authority

  • Functional design, application maintenance release plan in line with business priorities.
  • Design and architectural decisions with agreement of the IPC Technology Management team.
  • Safeguard software quality by challenging the developers based on IPC Software delivery standards

Result areas

Functional Analysis


  • Translating business requirements as stated in the Business Requirements Statement documents and Change Requests into functional requirements* Ensuring that the proposed functional and technical design meets the business needs
  • Reviewing product specifications and requirements on request of Technology Solutions team

Solution Architect

  • Document the applications landscape
  • Identify and propose potential new features and improvements to the applications
  • Identify and propose new solutions IPC can offer

Application Team Leader

  • Manage, plan and deliver the work packages of the assigned application(s) for in house development
  • Day to day management of the assigned development team
  • Technical lead of the assigned development team
  • Manage the communication with the external development team for outsourced development
  • Provide the required information for functional and technical questions for the near shore development team
  • Quality control and technical acceptance of the provided deliverables and source code


  • Make sure training material and deployment documentation is available
  • Support the deployment of the technology solutions
  • Training of the near-shore development team(s) for outsourced development

Additional tasks may be imposed temporarily, subject to consultation, if required for the operation of the service or organisation as a whole.


Internal contacts

Exchange of information: Business Owners, Heads of Department, IPC Managers, Staff

Negotiations with: Managers, Heads of Departments

External contacts

Exchange of information: IPC Members, Postal Operators, 3rd party suppliers and development partners

Negotiations with: 3rd party suppliers and development partners

Functionality criteria

Knowledge and experience:


  • Functional analysis
  • Data modelling
  • Knowledge of Project Management tools, Jira, MS Project, Microsoft Office
  • Enterprise Architecture (desirable)
  • Knowledge of IPC applications and databases (desirable)


  • Minimum 5 years in IT Functional analysis and design roles
  • Minimum 5 years in Application Lead role
  • Minimum 5 years’ experience in the Postal world
  • Proven experience in applying designing and deploying Technology Solutions
  • Experience in leading near-shore development application delivery is a plus


  • Bachelor degree in Computing or related field


  • IT technical understanding
  • Good understanding of Postal, logistics and eCommerce processes
  • Strong functional analysis skills
  • Strong presentation and communication skills, present technical solution to non-technical audiences
  • Customer awareness and focus
  • Team leadership (formal and informal)
  • Excellent spoken/written English


  • Essential: Results oriented, inspirational influencer; good communicator; “can do” approach; determined; firm but fair; time management: punctual delivery, keeps promises, able to use own initiative
  • Desirable: Commercially aware

Contract Length

Permanent contract


Brussels, Belgium

Application & Contact Information

To apply, send your CV indicating the position you are interested in along with a covering letter telling us why you think you’re right for us to:

Contact Information

Myriam Smout
Human Resources
International Post Corporation
Avenue du Bourget 44
1130 Brussels