Operations Analysis Team Member

 

1. Undertaking in-depth root cause analysis of operational performance and data compliance on all postal services, with a focus on KPIs discussed at, and requests stemming from, the OUC (Operations Upgrading Committee) and IPIC (Interconnect Performance Improvement Committee). This being used to initiate and support Pro-active Performance Management (PPM) initiatives.
2. Progressively taking up the compilation of Business Requirement Specs (BRS) and active involvement in monitoring progress, testing and deployment of new/altered/corrected system or reporting functions.

 

Department:    Operations                               

Section:           Proactive Performance Management, Analysis and Certification Services            

Service:           Performance and Business analysis                                           

Reports hierarchically to:   Operations Analysis Manager

Reports functionally to:       Chief Operations Officer

Back-up:         Analytics team members

 

 

Key Outputs:

• Providing analysis and reports (pro-actively and upon request)
• Feeding analysis results back to internal and external customers
• Assisting in the creation of briefing papers
• Progressively compiling Business Requirement Specs (BRS)
• Actively monitor progress of tickets and involvement in planning and (re)prioritisation process
• Lead or assist in (as the case may be) in testing and deployment of new/altered/corrected system functions
   

 

• Provision of analysis (pro-actively, requested by members or internal customers) and responding results immediately after finalisation
• Managing ticketing system (monitoring progress and flagging anomalies)
• “Go/no-go” decisions in testing of new/altered/corrected system functions

 

RESULT AREA 1:
Production of high quality, accurate and timely operational analysis

RESULT AREA 2: 
Keep track of performance developments in postal operations in general, and those impacting KPIs measured for the monthly OUC and IPIC reporting pack in particular 

RESULT AREA 3: 
Thorough management of ticketing process within the PPMACs department

RESULT AREA 4: 
Conduct robust testing of new/altered/corrected system or reporting functions 

RESULT AREA 5: 
Compile, increasingly and over time, robust Business Requirement Specs (BRS). This may start with relatively simple bugs/errors and, with expanding experience, the creation of BRS for Change Requests and projects  

                       

 

• INTERNAL CONTACTS

 

Exchange of information: Heads of Departments, Managers, Business Analysis, Staff

 

Negotiations with: Heads of Departments, Managers, Business Analysts, staff

 

• EXTERNAL CONTACTS

 

Exchange of information: Members (either directly or through User Groups)

 

Negotiations with: Members

 

 

1. Experience

Essential:

• Knowledge of Microsoft packages
• Familiarity with Business Analysis, Data Analysis and Project Management processes
• Min. 3 years’ experience in postal, transport or logistics business 
• Experience with/knowledge of postal operational processes
• Experience with/knowledge of IPC/postal reporting systems

Desirable:

• Knowledge of the postal market dynamics (in particular e-commerce)
• Experience in dealing with user groups
• Experience with/knowledge of release planning and system testing 

2. Qualifications

• Degree (preferably in a business-related discipline)

3. Skills 

Essential:

• Excellent analytical skills (data and business)
• Excellent communication and interpersonal skills
• Excellent customer awareness & focus
• Excellent planning, organising and prioritising skills
• Fluent in English (spoken and written)

4. Attitudes 

Essential:

• Time management: punctual delivery, keeps promises
• Ability to use own initiative
• Ability to (increasingly) work independently

Desirable:

• Positive / ‘Can Do’ philosophy
• Assertive and confident manner
• Patient and calm demeanour
• Creative/innovative/forward thinking
• High levels of honesty & integrity
• Willingness to work additional hours as required