2.         JOB OBJECTIVE

 

  1. Undertaking in-depth root cause analysis of operational performance and data compliance on all postal services, with a focus on KPIs discussed at, and requests stemming from, the OUC (Operations Upgrading Committee) and IPIC (Interconnect Performance Improvement Committee). This being used to initiate and support Pro-active Performance Management (PPM) initiatives.
  2. Progressively taking up the compilation of Business Requirement Specs (BRS) and active involvement in monitoring progress, testing and deployment of new/altered/corrected system or reporting functions.
 

3.         POSITION WITHIN THE ORGANISATION

 

Department:    Operations                               

Section:           Proactive Performance Management, Analysis and Certification Services            

Service:           Performance and Business analysis                                           

Reports hierarchically to:   Operations Analysis Manager

Reports functionally to:       Chief Operations Officer

Back-up:         Analytics team members

 

4.         JOB DIMENSIONS

 

Key Outputs:

  • Providing analysis and reports (pro-actively and upon request)
  • Feeding analysis results back to internal and external customers
  • Assisting in the creation of briefing papers
  • Progressively compiling Business Requirement Specs (BRS)
  • Actively monitor progress of tickets and involvement in planning and (re)prioritisation process
  • Lead or assist in (as the case may be) in testing and deployment of new/altered/corrected system functions
     

5.         AUTONOMOUS DECISION-MAKING AUTHORITY

 

  • Provision of analysis (pro-actively, requested by members or internal customers) and responding results immediately after finalisation
  • Managing ticketing system (monitoring progress and flagging anomalies)
  • “Go/no-go” decisions in testing of new/altered/corrected system functions

 

6.         RESULT AREAS

 

RESULT AREA 1:
Production of high quality, accurate and timely operational analysis

RESULT AREA 2: 
Keep track of performance developments in postal operations in general, and those impacting KPIs measured for the monthly OUC and IPIC reporting pack in particular 

RESULT AREA 3: 
Thorough management of ticketing process within the PPMACs department

RESULT AREA 4: 
Conduct robust testing of new/altered/corrected system or reporting functions 

RESULT AREA 5: 
Compile, increasingly and over time, robust Business Requirement Specs (BRS). This may start with relatively simple bugs/errors and, with expanding experience, the creation of BRS for Change Requests and projects  

                       

7.         CONTACTS

 

  • INTERNAL CONTACTS

 

Exchange of information: Heads of Departments, Managers, Business Analysis, Staff

 

Negotiations with: Heads of Departments, Managers, Business Analysts, staff

 

  • EXTERNAL CONTACTS

 

Exchange of information: Members (either directly or through User Groups)

 

Negotiations with: Members

 

8.         FUNCTIONALITY CRITERIA

 

1. Experience

Essential:

  • Knowledge of Microsoft packages
  • Familiarity with Business Analysis, Data Analysis and Project Management processes
  • Min. 3 years’ experience in postal, transport or logistics business 
  • Experience with/knowledge of postal operational processes
  • Experience with/knowledge of IPC/postal reporting systems

Desirable:

  • Knowledge of the postal market dynamics (in particular e-commerce)
  • Experience in dealing with user groups
  • Experience with/knowledge of release planning and system testing 

2. Qualifications

  • Degree (preferably in a business-related discipline)

3. Skills 

Essential:

  • Excellent analytical skills (data and business)
  • Excellent communication and interpersonal skills
  • Excellent customer awareness & focus
  • Excellent planning, organising and prioritising skills
  • Fluent in English (spoken and written)

4. Attitudes 

Essential:

  • Time management: punctual delivery, keeps promises
  • Ability to use own initiative
  • Ability to (increasingly) work independently

Desirable:

  • Positive / ‘Can Do’ philosophy
  • Assertive and confident manner
  • Patient and calm demeanour
  • Creative/innovative/forward thinking
  • High levels of honesty & integrity
  • Willingness to work additional hours as required

Brussels, Belgium

Application & Contact Information

To apply, send your CV indicating the position you are interested in along with a covering letter telling us why you think you’re right for us to: ipcrecruitment@ipc.be.

Contact Information

Myriam Smout
Human Resources
International Post Corporation
Avenue du Bourget 44
1130 Brussels
Belgium