IN THIS ISSUE TOP STORY Itella is restructuring its organisation to become more customer-oriented ■ AMERICAS Canada Post segment reports strong profit before tax in second quarter ■ Finalists named for third annual Canada Post E-commerce Innovation Awards ■ UPS expands facility in California ■ ASIA PACIFIC Australia Post reports FY14 financial results ■ New Zealand Post improves operating profit ■ YouShop passes 100,000 customer mark ■ EUROPE Returns fee would hit Austrian e-Commerce volumes, survey finds ■ SIMSme partners with dmexco ■ DHL Express wins Best Logistics Provider accolade ■ Hermes parent company Otto Group expands major distribution centre in Germany ■ B2C dominates German parcel volumes, bevh study shows ■ Good half-year results for Posten Norge ■ PostNord pledges continued focus on customised solutions and cost efficiency ■ UPS invests in two new Polish facilities ■ Portugal completes sell-off of CTT ■ Swiss Post continues steady course ■ DPD Switzerland cuts delivery time slot for its Predict service to one hour ■ Royal Mail launches Sunday opening ■ Royal Mail launches new parcels shipping and tracking platform for e-retailers ■ City Link invests in extra capacity for forthcoming peak season volumes ■ Over a third of UK online sales come from smartphones and tablets