IN THIS ISSUE TOP STORY New research reveals journey of mail in the home ■ AMERICAS Megan Brennan 74th Postmaster General of the United States ■ USPS delivers records significant revenue increase but net loss in Q1 2015 ■ UPS releases 4Q results and announces dividend ■ ASIA PACIFIC World Courier opens distribution facility in Melbourne ■ E-Commerce, logistics growth drive higher SingPost Q3 profits ■ Blue Dart profits rise as Indian economy speeds up ■ Aramex profits rise 15% in 2014 ■ EUROPE Retailers ‘becoming increasingly dependent on delivery partners’ ■ DHL invests in new hub at Brussels Airport ■ Posti Group reports on 2014 financial results ■ PostNord releases full-year financial results after eventful year ■ Hermes UK expands delivery fleet with 54 Euro 6 DAF trucks from Ryder E-COMMERCE SPECIAL FEATURE STORY Click & collect still an opportunity for posts ■ TRENDS Holiday parcel volumes continue to increase ■ European e-Commerce sales to continue high growth in 2015 ■ French shop online for winter sale bargains ■ E-Commerce development: China vs India ■ INNOVATION John Lewis trials location technology for click & collect ■ InPost Direct improves parcel shipping for UK customers ■ SingPost launches e-Commerce solutions for SMEs ■ NEWS FedEx publishes results of study on global e-Commerce ■ UPS expands Worldwide Express Freight to more origin and destination countries ■ Google prepares to roll out same-day delivery ■ AliExpress speeds up China-Indonesia e-Commerce with SingPost and Pos Indonesia ■ Alibaba tests drone deliveries in three Chinese cities ■ DHL Parcel launched in Belgium ■ DHL and online pharmacy Aponeo launch same-day delivery of prescription drugs ■ Hermes Germany restructures domestic services with ‘Desired Delivery’ portfolio ■ DPD Germany opens €11m parcel sorting centre in Germany ■ Nightline launches Parcel Pilot to improve last-mile delivery of online parcels ■ DPD teams up with leading Dutch online retailer bol.com ■ Confidence of international sales growth on the rise among UK SME online retailers