IN THIS ISSUE TOP STORY Innovations and disrupters as e-commerce goes global ■ AMERICAS UPS study: online auto parts sales accelerate; shoppers shift behaviours ■ FedEx pledges US$1m in aid to support European migrant crisis ■ Ups gains recognition at ‘QUEST FOR quality’ awards ■ DHL launches Detroit-Cincinnati flights ■ Canada Post launches Delivered Tonight™ ■ ASIA PACIFIC Japan Post flies FedEx to expand international delivery service ■ SingPost creates “global e-commerce logistics network” ■ ups opens Larger facility to improve efficiency for customers ■ UPS expands Worldwide Express to offer earlier deliveries ■ SingPost to acquire TradeGlobal and boost its e-Commerce logistics platform ■ EUROPE DPD, GLS, Hermes launch ParcelLock parcel boxes for German consumer deliveries ■ Deutsche Post expands e-Commerce letter portfolio with new products ■ E-Commerce in the Nordic region increased sharply in Q2 ■ DHL outlines manufacturing supply chains of the future ■ TNT opens depots in UK, Netherlands and improves Spanish-French road connection ■ PostNord signs Nordic logistics partnership with Swedish outdoor e-retailer ■ Siemens wins parcel and mail sorting contracts with UPS Germany ■ Strålfors retained in PostNord Group ■ Hermes Germany to build new €42m logistics hub in southern Germany ■ Financial investor Eurazeo buys 43% stake in Flash Europe International ■ Deutsche Post launches new POSTID portal for secure and convenient identity management ■ Parcels growth drives UK’s Connect Group profits ■ UK online retail back on track with double-digit growth in Q3 2015 IN THIS DIRECT MARKETING SPECIAL NEWS Colour choice for direct mail campaigns ■ INTERVIEW Interview with Melissa Morin ■ RESEARCH Trust – one thing companies need to get permission to talk to consumers ■ Driving action: physical ads more powerful than digital ■ CASE STUDIES Direct mail promotes new restaurant location with 24% response rate ■ Direct mail and mobile app support uk charity ■ Global hotel chain targets millennials using direct mail