IN THIS ISSUE TOP STORY ■ Online shoppers’ love of free shipping drives behaviour ■ AMERICAS e-Commerce growth will continue to depend on major transportation providers ■ UPS introduces new convenient pick-up and drop-off options in Austria ■ ASIA PACIFIC Alibaba Group and SoftBank form joint venture ■ Alibaba Group opens Netherlands office and announces local senior management appointment ■ Yamato and Neopost to launch Japanese parcel locker network in June ■ New Zealand’s corporates join forces to tackle textile waste ■ Escher signs with Vietnam Post ■ EUROPE German CEP market posts solid volume and revenue growth above average in 2015 ■ Amazon France quits Colis Privé takeover and installs parcel lockers ■ France’s La Poste acquires artificial intelligence specialist ■ Credit24 and Posti to begin cooperation ■ Parcelforce Worldwide introduces ‘Quote and Book’ to improve customers’ online experience ■ UK online retail continues double-digit growth in April but at lowest level this year IN THIS E-COMMERCE SPECIAL FEATURE STORY Amazon expands its delivery capabilities ■ NEWS Where will consumer-influenced delivery time leave postal operators? ■ China removes parcel tax ■ Alibaba invests $1bn to support e-Commerce in Southeast Asia ■ Royal Mail further improves its parcel services ■ Deutsche Post DHL extends parcel network across the Nordics and Baltics ■ Zalando expands its delivery capabilities