The year 2020 has been dominated by the COVID-19 crisis which affected us all. Throughout the crisis, posts have shown their resilience and adaptability. The social role played by posts, who have continued to connect citizens and supported their governments by transporting essential medical equipment, has been demonstrated. To reflect these exceptional circumstances, COVID-19 and the postal response is the main topic of this publication.
This year's Annual Review looks back at the main achievements over the past year, looking at specific areas such as international mail delivery, e-commerce and the importance of data, as well as the postal response to the COVID-19 crisis.
On this page, you can download the PDF version of the report.
I hope you will enjoy reading this excellent publication.