Common Return Platform

IPC's returns solution for e-commerce parcels

In a growing e-commerce market, IPC has developed a solution that responds to the needs of postal customers and consumers alike: a simple returns process for cross-border e-commerce. The solution, called the Common Returns Platform (CRP), builds on the functionalities and success of the IPC Easy Return Solution and is currently being implemented by 30 postal operators.

IPC’s Common Returns Platform (CRP) enables posts to offer distance sellers a priority postage-paid international return service for their customers. 

The aim of the solution is to support the growth on e-commerce, ensuring customers are allowed to return ‘unwanted goods’, increase parcel volume, and avoid over-labelling costs for postal operators, without any operational changes. The solution has evolved due to market needs and now supports several international mail networks – EPG, KPG, PRIME, INTERCONNECT and UPU parcels.