Postal customers expect the postal distribution network to be a seamless and reliable network. To respond to these expectations, postal operators must monitor the performance of the network against defined standards for the entire postal network.
IPC’s Item Monitoring services provide the required performance measurement for international postal items such as EMS, registered letters and parcels, which bear a unique barcode. The reporting focuses on the quality of service, return of the tracking information and timely transmission of tracking information. Complementary reports to assist accounting between operators are produced in line with the project group requirements.
The barcodes are scanned by postal operators at several points in the mail pipeline and the information about each scan time and place is transmitted over the postal EDI networks and fed into IPC systems.
The analysis generated by the IPC systems focuses on postal service performance and determines compliance to UPU technical standards and agreed project specifications.
The IPC Item Monitoring service produces accounting reports used for fixing payment by one postal operator to another for delivery of a postal item.
Performance can be assessed on a daily basis using online tools fed by the data on barcode scanning. Periodic reports (weekly, monthly and quarterly) provide longer term trends.
The Item Monitoring System generates reports for a number of IPC network groups: the EMS Task Force, the E-Parcel Group, the Parcel Performance and Reporting Group, PRIME, Kahala Posts Group and the UPU EMS Cooperative.