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At IPC, our members are the core of our business. We are constantly innovating and developing solutions for and with our members. Through our service platform, we offer cutting-edge solutions to adapt to new market realities and help posts meet evolving customer demands through technological enhancements.

All of IPC’s services aim to enable posts to save costs or improve service quality by achieving synergies and enhancing cooperation. While e-commerce volumes continue to increase throughout the world, IPC has taken significant steps towards the greater integration of postal networks by developing the technical capacity for posts to offer a reliable end-to-end cross-border delivery service.

The IPC 2025 Strategy “Keep posts relevant beyond 2025” was recently endorsed by our members. With this strategy, IPC aims to help posts to sustain their strength beyond 2025 in the face of mail volume decline and e-commerce growth while fierce competition and disruptive technologies are arising.

IPC’s services, outlined in this overview, will play a key role in achieving these objectives. This page will be regularly updated to reflect any developments in existing solutions, the closure of certain services due to reprioritisation or the launch of new services.To read more about how IPC's services are defined, please click here.

Holger Winklbauer



 Service Overview

Please find below the complete list of fact sheets describing the IPC services.

Marketing Services

Postal Market Intelligence Reports PDF
E-commerce Market Insights PDF
Cross-border E-commerce Shopper Survey PDF 
Intercompany Pricing PDF
Paperless Accounting of Terminal Dues (iPep) PDF

E-commerce Solutions

Delivery Choice PDF
Returns Services PDF
Global Customer Service System (GCSS) PDF
Notification Service PDF


RFID Central Monitoring PDF
RFID Tracking PDF

Operational Services

UNEX Quality of Service PDF
Certification Audits PDF
Service Reliability PDF
Operations Upgrading PDF
Proactive Performance Management PDF

Supply Chain Integration Services

Bag Pool Management PDF
Box Pool Management PDF
Tray Pool Management PDF
Sprinter Network PDF
Computer Aided Post through EDI (CAPE) PDF
Integrated Forecasting, Allocation and Booking Solution (IFABS) PDF
Data quality monitoring (DQM) tool PDF
Airmail consignment performance analysis tool PDF
Mail Registration Device (MRD) PDF
Harmonised Labelling PDF

IT Services

EDI Support Service PDF

Regulatory Services

Regulations PDF


Sustainability (EMMS) PDF

IPC support for customer groups

IPC support for EMS PDF
IPC support for EPG PDF
IPC support for PRIME PDF
IPC support for KPG PDF

Corporate Services

Annual Conference PDF
Publications and Outreach PDF
Online Communications PDF