Customer Support

General information

In this section, you can find up-to-date information about the status of IPC's services and applications, a form to contact us in case of incidents of requests, and detailed FAQs.

To see the status of all IPC systems, please visit the overview status page.


General notifications

No notifications at the moment.


Contact form

If you want to report an incident or requests regarding user creation, password reset, locked accounts, report analyses or report requests, please fill in the contact form here.


24/7/365 Help Desk Facility

IPC has a 24/7/365 Help Desk facility for all incidents reported outside of normal IPC Business Hours from 17:00 – 09:00 CET for the following IPC systems or services only:

  • Mail Registration Device  (MRD)  
  • Tracking – Interconnect 
  • Common Returns Platform (CRP)
  • Harmonised Labelling Service  

To contact the help desk, click here.



Please select from the following IPC services below to access the following service-specific support pages:

– Service description

– Frequently asked questions (FAQs)

Access to these modules is restricted. Please consult the IPC services owners for access credentials to the relevant module(s).