In this section, you can find up-to-date information about the status of IPC's services and applications, a form to contact us in case of incidents of requests, and detailed FAQs.
To see the status of all IPC systems, please visit the overview status page.
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If you want to report an incident or requests regarding user creation, password reset, locked accounts, report analyses or report requests, please fill in the contact form here.
24/7/365 Help Desk Facility
IPC has a 24/7/365 Help Desk facility for all incidents reported outside of normal IPC Business Hours from 17:00 – 09:00 CET for the following IPC systems or services only:
- Mail Registration Device (MRD)
- Tracking – Interconnect
- Common Returns Platform (CRP)
- Harmonised Labelling Service
To contact the help desk, click here.
Please select from the following IPC services below to access the following service-specific support pages:
– Service description
– Frequently asked questions (FAQs)
Access to these modules is restricted. Please consult the IPC services owners for access credentials to the relevant module(s).