11-09-2026

You can now start a parcel return in the Omniva app in just a few simple steps. If the seller hasenabled returns through Omniva, the “Begin return” option will appear in the app after you havereceived your parcel. There is no need to print an address label.

When starting a return, you can choose in the app whether to use a QR code or a barcode. Thensimply follow the instructions in the app and hand over your parcel at a parcel machine or postoffice.

The new option makes returning online purchases easier, as the return can be started directly in the Omniva app.

The return option is not available for every parcel. If you do not see “Begin return” in the app, followthe seller’s return instructions.

Source: Omniva