PRIME is an initiative by a number of postal operators, in association with International Post Corporation, to develop and improve value-added letters services (Registered, Exprès and Insured). There are now more than 140 posts who are PRIME members.
PRIME's objective is to boost members' services by:
- Ensuring the quality of value-added letter services through monitoring the achievement of agreed target performance based on the electronic exchange of delivery information
- Maximising the number of postal operators that use the integrated Global Customer Service System (GCSS) for a faster, more efficient enquiry service for customers
- Encouraging more postal services to work with PRIME to extend the market for PRIME members and, consequently, their customers
Track and Trace
PRIME's exchange of transaction data based on the barcode on each letter creates a progress history about individual Registered, Exprès and Insured items that can be tracked by posts' customer service staff. The data can be uploaded by the posts to their own web site and in their own languages, so that customers can access delivery and despatch information.
Web-Based Customer Service System - Letters' CSS
Letters' CSS provides information, at both item and despatch/consignment level, to the posts' customer service people, who use PRIME's web-based Customer Service System (CSS), which assures a fast reply to customer enquiries.