The consistent message drawn from the 2011 SEF (20-21 September 2011) is that direct mail is in transition, becoming a complimentary media to online. Empowered by innovative technology and supported by high-quality data, it acts as the vehicle for delivering enriched and interactive customer experiences that can bring people into the digital space and engage in one-to-one dialogues both offline and online.

IPC Senior Executive Forums are exclusive events in which top postal executives have an international platform to meet, share viewpoints and exchange opinions so that they can strategic insights from a peer group of experts.

SEF on Media Services and the Consumer in 2020

The consistent message drawn from the 2011 SEF (20-21 September 2011) is that direct mail is in transition, becoming a complimentary media to online. Empowered by innovative technology and supported by high-quality data, it acts as the vehicle for delivering enriched and interactive customer experiences that can bring people into the digital space and engage in one-to-one dialogues both offline and online. The perception and image of direct mail needs to change and evolve from old fashioned to dynamic, from inactive to inter-active, from mass to premium, from expensive to added value in one-to-one communication. 

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