2015 was a challenging year of transition for TNT, marked by the progressive ramp-up of new and upgraded facilities and other wide-ranging projects, such as the outsourcing of IT. These transformations triggered restructuring and other one-off charges, which reduced operating income by €113 million. 2015 was also a year of progress on many fronts, demonstrated by the return to a revenue growth position, despite economic volatility in some markets, including Brazil and China. Revenues from small and medium-sized enterprise (SME) customers, in particular, rose 5.1%.