03-08-2023
FY23 third quarter service performance scores covering July 1 through July 28, included:
First-Class Mail: 91.4 percent of First-Class Mail delivered on time against the USPS service standard, consistent with performance from the fiscal third quarter.
Marketing Mail: 95.0 percent of Marketing Mail delivered on time against the USPS service standard, consistent with performance from the fiscal third quarter.
Periodicals: 85.9 percent of Periodicals delivered on time against the USPS service standard, a decrease of 2.6 percentage points from the fiscal third quarter.
The Postal Service continues to make service delivery improvements. Currently, 98 percent of the nation’s population receives their mail and packages in less than three days. This percentage recently improved, and USPS is working hard to correct service-related issues in the other limited areas.
One of the goals of Delivering for America, the Postal Service’s 10-year plan for achieving financial sustainability and service excellence, is to meet or exceed 95 percent on-time service performance for all mail and shipping products once all elements of the plan are implemented. Service performance is defined by the Postal Service as the time it takes to deliver a mailpiece or package from its acceptance into our system through its delivery, as measured against published service standards.
With the implementation of the Delivering for America plan, the Postal Service continues its focus on improving service reliability for the American public and business customers by modernizing the outmoded and aging postal network across the nation.
Source: USPS