Our customers trusted UPS with, on average, more than 16.9 million packages each day in 2013, or 4 percent more than the year before. Most of that increase came from the e-commerce boom, but we are also benefi tting from the significant investments we have made to serve customers in fast-growing segments like healthcare and
high tech. The growth from these sectors, coupled with the steady rebound in global trade, gives us optimism going into 2014. In 2013, UPS earned $4.37 billion on $55.4 billion in revenue. While we fell short of our earnings-per-share goal, we still achieved new records in revenue and earnings per share.