Event type:
  • Introduction to the service
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     Topics covered::
  • Certificate of Excellence scope
  • Certification Services
  • Approach and support material
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     Mode of training:
  •  Online
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     Venue:
  • n/a
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     Maximum number of participants:
  • No maximum
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    Duration of session:
  • 2 hours
    • Fees:
  • Do not apply
    		•
    Date of session:
  • To be mutually agreed
  • Download training calendar here
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    For registration:
  • [email protected]
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    General description:
  • The IPC Certificate of Excellence in the Management and Processing of International Priority Products is an independent review process that encourages postal operators to strive for excellence
  • Every Office of Exchange (OE) is an important contributor to the quality of a cross-border network and needs to perform to uniformly high standards to provide the required end-to-end service performance
  • Management and staff of an OE facility are fully engaged and involved in the Certification process
  • It enhances learning, development, and passion for excellence in operations
  • The process also creates an environment where best practices can be identified or shared across the members’ community
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    Objective of the session:
  • Understand the pre-requisites to be eligible for a certification assessment
  • How to prepare for a certification assessment
  • Overview of key documents & support material
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    Main benefits:
  • Introduction to the Certificate of Excellence and Certification Services
  • Overview on contributing performance indicators
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    Target audiences:
  • IPC Members only
  • Anybody from Headquarters or Office of Exchange involved with the Certificate of Excellence and not yet familiar with the process
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    Documentation:
  • Introduction to Certification Services
  • Certification Checklist and Certification Dashboard
  • Support material for remote sessions
  • Certification thresholds report – Access and download manual
  • Overview CAPE reports for certification
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    Contact person:
  • Certification Manager: [email protected]
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    Name of Department:
  • Operations: PPM, Analysis and Certification Services
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