Quality of letter mail service in Europe continues to far exceed both the European Union’s speed objective of 85% of intra-EU mail delivery within three days of posting, and its reliability objective of 97% within five days. Performance recorded by the IPC UNEX™ measurement system in 2013 exceeded these objectives for the 16th consecutive year.

After successful deployments of the Global Customer Service System (GCSS) to the E-Parcel Group (EPG) members in July 2013 and to PRIME (EXPRES, Registered and Insured) in November 2013, the GCSS has been rolled out to the 170 EMS operators on 3 March. The dedicated EMS module in GCSS, also referred to as the Rugby system, includes a workflow with competitive targets and a range of tools aimed at enhancing customer satisfaction.

This is the latest issue of Market Flash, IPC’s bi-weekly newsletter providing a comprehensive look at new developments emerging in international postal industry. 

IPC Regulatory Flash is a monthly newsletter providing a comprehensive look at new developments emerging in international regulatory affairs. It is sent exclusively to IPC member posts.

This month's edition includes a feature story by Kristín Björg Kristjánsdóttir, Director, International & Regulatory Affairs at Iceland Post.