IPC participates in 2014 edition of Postal User Forum

the 2014 Postal User forum opened by Werner Stengg, Head of online and postal markets Unit, European Commission. The Forum aimed at discussing the actions set out in the EC roadmap for completing the single market for parcel delivery, with a particular emphasis on the cross-border delivery, on the needs of SMEs, as well as on less-advanced and accessible regions. This event was an opportunity for operators and SMEs to exchange views.

Deutsche Post DHL joins the IPC Bag Pool

Deutsche Post DHL will become the 18th member of the IPC Bag Pool as of May 2014, following the signature of the agreement on 19 March 2014. Deutsche Post will be using the pool of standardised IPC bags for its registered mail, E-format and letter packet mail of maximum 2 kg, such as e-commerce products.

Postal service quality in Europe exceeds EU objectives

Quality of letter mail service in Europe continues to far exceed both the European Union’s speed objective of 85% of intra-EU mail delivery within three days of posting, and its reliability objective of 97% within five days. Performance recorded by the IPC UNEX™ measurement system in 2013 exceeded these objectives for the 16th consecutive year.

Global Customer Service System successfully deployed for EMS members

After successful deployments of the Global Customer Service System (GCSS) to the E-Parcel Group (EPG) members in July 2013 and to PRIME (EXPRES, Registered and Insured) in November 2013, the GCSS has been rolled out to the 170 EMS operators on 3 March. The dedicated EMS module in GCSS, also referred to as the Rugby system, includes a workflow with competitive targets and a range of tools aimed at enhancing customer satisfaction.

Market Flash – 10 April 2014

This is the latest issue of Market Flash, IPC’s bi-weekly newsletter providing a comprehensive look at new developments emerging in international postal industry. 

Regulatory Flash 87 – April 2014

IPC Regulatory Flash is a monthly newsletter providing a comprehensive look at new developments emerging in international regulatory affairs. It is sent exclusively to IPC member posts.

This month's edition includes a feature story by Kristín Björg Kristjánsdóttir, Director, International & Regulatory Affairs at Iceland Post.