Convenient and sustainable
PostNL is very much aware of the impact it has or may have on the world. Making transport movements sustainable is therefore an important aspect of the sustainability strategy. Products and processes are continually improved and renewed in order to meet the specific needs of customers in an optimal way. Consumers order online because of its convenience and appreciate it when webshops offer good and easy return solutions. It may be the case that an online order is disappointing or simply does not fit. Returning a parcel with a deliverer who is already at the door is convenient and by far the most sustainable way of returning.
From now on all PostNL customers can return their parcels in a sustainable way. Consumers can give their well-packed return parcels, which includes a return label with bar code, to the PostNL parcel delivery staff at the door. Returning is free when the return label includes a freepost number. If the webshop did not send a return label, consumers can create it themselves or through the PostNL app and print it. The return parcel must be within the maximum allowed dimensions and weight, see postnl.nl/retouraandedeur.