IPC provides solutions to strengthen the posts' position in cross-border e-commerce delivery, including:
GCSS
Easy returns
Delivery Choice
Notification Service
Dynamic Merchant Platform
IPC monitors performance and offers services to optimise letter and parcel performance for such networks as:
IPC provides best-practice sharing platforms and cutting-edge research on a wide range of topics, including:
Sustainability
Postal market trends
E-commerce
Direct Marketing
Regulation
The U.S. Postal Service provided updated third quarter service performance data through the week of June 11th which shows steady performance improvement since the second quarter.
Read moreIPC has made significant progress with a major enhancement programme for its Global Customer Service System (GCSS). GCSS currently links 291 postal customer service centres across 191 countries. GCSS enhancement programme phase one has been successfully launched on 17 May, bringing the new functionalities of Customer Service Force Majeure and enhanced auto population of inquiries. Throughout the remainder of 2021, GCSS enhancement phase 2 shall bring sharper focus upon existing established processes and will, in addition, provide new features. Thanks to all these new functionalities, this enhances the support GCSS provides to posts to assist their customer complaints across all international tracked postal products, such as EMS, UPU Parcels, INTERCONNECT, EPG and PRIME. The second phase development is well underway towards meeting the planned delivery in Q4 2021.
Read moreThe use of sustainable marine fuels is an important lever for DHL Global Forwarding to reduce the environmental footprint of ocean freight.
Read more
