Digital disruption has had an enormous impact on the postal sector. While traditional mail has decreased significantly and volumes continue to decline in most markets, digitisation has opened up a booming new market for e-commerce delivery. As online shopping takes up a bigger part of total retail year after year, postal operators are faced with both the opportunities and challenges offered by this trend.
In this section, you can find the key findings of the IPC cross-border e-commerce shopper survey, which looks into the delivery preferences and experiences of frequent cross-border online shoppers. This section also includes articles on research and market developments in global e-commerce including delivery, customer preferences and innovation.