General description:

  • CSS Customer Service Manager Forum – Global Workshop 
  • GCSS Customer Service Manager Forum – European Workshop
  • GCSS Customer Service Manager Forum – Asia Pacific Workshop
  • GCSS Customer Service Manager Forum – Americas & Caribbean Workshop

Objective of the session:

  • Listen
  • Inform
  • Exchange views and build community
  • Promote dialogue between GCSS partner customer service teams

Main benefits:

  • Gain insights into current and future International Postal Customer / Customer Service requirements
  • Disseminate information about GCSS to promote engagement and promote best practices
  • Build a GCSS customer service manager community to resolve GCSS partner exchange quality issues

Target audiences:

  • Customer Service Managers
  • International Sales

Documentation:

  • Presentation material shared
  • Ad hoc material depending upon Workshop focus/objectives

Contact person:

Name of Department:

  • Operations

Training dates*

 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
      x     x      x   x  

 

*Adhoc request and on demand