Operational Performance Upgrading service aims at ensuring that performance levels of end-to-end (E2E) quality of service for international mail flows are consistent, reliable, aligned and adapting to changing customer and market expectations. Quality monitoring and reporting is key for posts to improve operational performance, and to meet the customer expectations through high quality data, operational analysis, implementation of best practices and a commitment to continuous improvement.
Objective of the session:
Full understanding of the Operations Upgrading Committee
Introduction to the OUC KPIs
Overview of postal specific performance
Interpretation of Performance Indicators and identification of potentials actions
Main benefits:
Comprehensive and postal specific introduction
Broaden the knowledge and skills on individual level
Enables best practice sharing and implementation
Enables posts to compete and win in growing market segments
Target audiences:
OUC representatives (IPC members and non-members post)
