Driven by a 14% increase in parcels and express volumes, rate increases and new customer wins, Croatian Post saw its total revenue increase 3% in 2019.

However, higher staff costs – resulting from wage increases – as well as an increase in other volume-related expenses resulted in a drop in EBIT margin. To support expansion in the parcels sector, the post has invested heavily in expanding its parcel sorting network, as well as acquiring a same-day delivery start-up. In 2020, it announced plans to launch a network of parcel lockers across the country. For more details download the latest IPC Carrier Intelligence Report for Croatian Post.


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