However, workforce reductions and other staff cost savings enabled Croatian Post to achieve an improved operating profitability for the year. Staff costs dropped by 6% as average FTEs fell by almost 7% in 2020. Driven by strong e-commerce growth, total parcels and express volumes increased 5%, with segment revenue increasing 10%. In late 2020, the post signed a partnership with Amazon covering deliveries across Croatia, which will support further volume growth from 2021. For more details download the latest IPC Carrier Intelligence Report for Croatian Post.