While PostNL’s parcel volumes grew by more than a fifth in 2018, its mail volumes dropped by over 10%, with the operator delivering fewer than five mail items per household per week in the year.

Ongoing e-substitution and strong market competition have driven mail volume declines, which PostNL was in part able to offset through price increases. Mail revenue fell by close to 6% in 2018. The continued decline in mail volume and revenue is expected to result in domestic mail services accounting for less than half of revenue for the first time in 2019, although the division is likely to see performance boosted by the end of the year from its acquisition of leading market competitor, Sandd. For more details download the latest IPC Carrier Intelligence Report for PostNL.


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