In this issue Americas US Postal Service increases revenue but sustains a US$5bn loss ■ UPS survey points to more customer-centric supply chains ■ FedEx spreads the word on support for exporters ■ Asia Pacific TSB is first bank to use New Zealand Post’s RealMe ID service ■ New DHL hub helps a customer expand in Japan ■ Europe Austrian Post increases revenue in first nine months ■ Georg Pölzl reappointed for a further three years ■ Deutsche Post DHL increases earnings in third quarter ■ Third-quarter revenue and profits rise at bpost ■ PostNord achieves net sales growth ■ City Link launches international tracked service ■ ByBox acquires DX Group’s B2B locker network ■ La Poste expands internet access via tablets in rural post offices ■ Portugal launches sale of 70% stake in CTT ■ Polish Post orders Siemens sorters for next automation stage In this E-Commerce Special Welcome ■ Events 5th Annual European E-Commerce Conference in Brussels ■ IPC Stanford Symposium ■ Best online retailers recognised with Canada Post E-commerce Innovation Awards ■ E-Commerce in focus at Post-Expo 2013 ■ Trends US e-Commerce exceeds US$50bn in July to September ■ US purchases on smartphone and tablet up by 26% ■ Australia second largest cross-border e-Commerce market for Borderfree ■ Australia Post successful year thanks to growth in parcel business ■ German e-Commerce set to reach €39.8bn this year ■ UK home-delivery parcel growth patterns set to change, says Hermes ■ Deutsche Post DHL to boost e-Commerce ■ October e-Commerce sales in the UK up 15% on last year ■ Differing views on same-day growth potential in the UK ■ News Canada Post launched Delivered Tonight service pilot ■ eBay steps up local delivery strategy with Shutl acquisition ■ The USPS will provide Sunday deliveries for e-Commerce enabler Amazon ■ Video message delivered with a parcel ■ ASOS moves into China with Kerry Logistics ■ Austrian Post begins deployment of KePol LS self-service terminals ■ Iceland Post installs InPost lockers in Reykjavik ■ DPD launches same-day delivery in German cities ■ PostNord gains expanded e-Commerce logistics contract ■ Royal Mail offers free delivery alerts ■ Yodel signs up a new international delivery partner