<b>IN THIS ISSUE</b> <b>TOP STORY</b> CTT profits surge in privatisation year ■ <b>Americas</b> FedEx reports third-quarter results ■ UPS opens new facility to improve shipping to Mexico ■ USPS names new VP Corporate Communications ■ <b>EUROPE</b> Austrian Post reports slight rise in revenue in 2013 ■ Austrian Post sends parcels chief to run German subsidiary trans-o-flex ■ Swiss Post achieves solid annual result in first year as public limited company ■ Deutsche Post DHL meets earnings guidance and proposes higher dividend for 2013 ■ Changes in Deutsche Post DHL Board of Management ■ Consumer electronics revolutionising logistics ■ DHL wins contract extension with Boots UK ■ Digipost chosen as the digital mailbox of the future ■ Royal Mail awarded significant contract in London ■ TNT Express to invest in operations and safety at Liege hub ■ TNT Express announces intended sale of TNT Fashion Group ■ TNT Innight Germany targets volume growth with new depot in the south ■ E-Commerce in Central Europe grows 23% in 2013 ■ Amazon delivers to 1,200 UPS Kiala pick-up points in Spain <b>IN THIS DIRECT MARKETING SPECIAL</b> <b>FEATURE STORY</b> Direct marketing focus on Swiss Post ■ <b>CASE STUDIES</b> Dimensional DM boosts response ■ Couldn’t make the turn ■ <b>NEWS</b> Marketers giving mail a fresh look, says Donahoe ■ Personalisation still in focus in 2014 ■ Canada Post phasing out doorstep delivery of mail ■ Euro Mail takes over part of PinBizz's activities ■ Canada Post Partners with Stream Integration to deliver better address services