Malte Hans 

Malte Hans is an Associate Partner at McKinsey’s Cologne office and has been with the firm since 2012. Malte is working within the intersection of the global logistics and commercial vehicle industries. In the logistics realm, Malte focuses on designing and optimising the e-commerce logistics networks from fulfilment over last-mile delivery to returns management.  

He co-leads McKinsey’s Center for E-commerce Operations in Europe where he researches consumer expectations of logistics processes and shapes McKinsey’s integrated thinking on e-commerce logistics.

Prior to joining McKinsey, Malte studied Industrial Engineering with a focus on Operations Research and Mechanical Engineering at RWTH Aachen, KTH Stockholm and UC Berkeley. In addition, he holds a PhD from the chair for Entrepreneurship at RWTH Aachen where he was head of its entrepreneurship center and start-up coaching and seed funding program.


AMAndreas Marschner

Andreas Marschner is Vice President of Amazon Transportation Services (ATS) in Europe. 
Andreas joined Amazon in 2017 and has built Amazon’s middle-mile operations across Europe, connecting Amazon’s Fulfilment Centers to all last-mile carriers. Today, ATS uses all modes of transportation (road, rail, sea and air) and operates dedicated sortation nodes to provide for more efficient network flows. 

Transportation is a major component of Amazon’s business operations and, as a co-founder of the Climate Pledge, is a key part of Amazon’s plan to be net-zero carbon by 2040, 10 years ahead of the Paris Agreement.
Prior to joining Amazon, Andreas worked at Deutsche Post DHL and as a consultant with McKinsey & Company. Andreas has also worked at the International Finance Corporation (World Bank Group).
Andreas has an M.A. in Economics from Humboldt University, Berlin and an M.A. in International Relations from SAIS - Johns Hopkins University, Washington, D.C.


Benoit Robinot-Bertrand

Benoit Robinot-Bertrand is Director of End to End EU Transportation at GTS (Global Transportation Services, Amazon).

He joined Amazon in 2017 and launched Amazon Last Mile operations (AMZL) in Spain in time for a successful 2017 peak for our Spanish customers. He then joined GTS where his team is responsible for the End to End execution of the Transportation flows from the European Amazon Fulfillment Centers to the customers from a capacity, quality, speed and cost standpoint in addition to the engagements with all postal and commercial carriers in Europe.

Prior to joining Amazon, Benoit worked for 14 years at Newgistics, an Austin based company acquired by Pitney Bowes in 2017, as General Manager of the Parcel Business and prior to that as a network design engineer at Vector SCM (a 4PL now owned by General Motors). 

Benoit has a M.S. in Industrial Engineering from the Georgia Institute of Technology (Atlanta, GA) and from the Ecole des Mines (France)


DLDennis Li

Dennis Li is Cainiao’s General Manager of Eastern and Northern Europe and is responsible for commercial and business activities as well as cross-region strategic partnerships, and cross-border operations.

Dennis has a wealth of experience from customer fulfilment to last-mile delivery in both domestic and international parcel networks. He is dedicated to establishing the global smart logistic network and helping global merchants to better serve overseas consumers.

Prior to joining Cainiao, Dennis worked at Amazon Logistics and other Fortune 500 companies in both Eastern and Western cultures. Dennis has a Bachelor of Electrical Engineering from University of Toronto and an MBA from INSEAD.



Mark Harrison


Mark Harrison joined IPC in 2002 and is the Head of Markets.

Mark’s team is focused on global e-commerce, the global postal industry performance and postal sector sustainability. The team provides reporting and analysis on trends affecting the strategic direction of the postal industry. 

Mark was responsible for launching the IPC Environmental Measurement and Monitoring System in 2009 to measure participant's carbon management proficiency, carbon performance indicators and emissions. Since its launch, emissions for the postal sector have been reduced by 15.3 million tonnes, saving €1.7bn of costs and achieving the 20% emissions reduction target six years ahead of schedule. 

Mark also established the annual IPC Cross-Border E-Commerce Shopper Survey. In 2018 over 33,500 consumers across 41 countries in Europe, Asia-Pacific and North & South America were researched to determine their preferences and experiences in order to help postal operators improve their delivery performance.

Prior to IPC, Mark worked for Royal Mail for 14 years in both the International and Electronic Service business units where he undertook a variety of marketing and operational roles.