Knowledge Centre

IPC’s programmes help postal operators defend existing businesses and expand into growth areas. IPC offers its members insight into market and regulatory developments and provides a framework for networking and knowledge sharing. Our sustainability programme aims to reduce the postal sector’s contribution to greenhouse gas emissions.


E-commerce is a key focus area for IPC. In this section we present latest research papers, case studies and articles on the key topics related to various aspects of electronic commerce.


Case studies

Get inspiration from our hand-picked collection of practical e-Commerce insight from IPC members and beyond. The case studies touch upon various aspects of e-Commerce including cross-border and domestic delivery, returns, collection points and fulfilment.



This section includes articles on research and market developments in global e-Commerce including delivery, customer preferences and innovation.