In this issue TOP STORY La Poste seeks product ideas through Open Data ■ AMERICAS Canada Post reduces its third-quarter loss ■ Canada Post handles 20% more parcels in Christmas rush ■ Free international tracking for light packages ■ Integrators and the Postal Service to raise rates ■ UPS Capital automates deferred COD payments ■ UPS targets SMEs in Mexico ■ ASIA PACIFIC AMP supports Australia Post’s Digital MailBox ■ Letters from Santa in time for Christmas ■ EUROPE French e-Commerce sales forecast to exceed €50bn ■ La Poste consults widely prior to fixing its future strategy ■ La Poste trials a 3D printing service at post offices ■ Progress report on actions from La Poste’s ‘big discussion’ ■ CollectPlus moves into profits for the first time ■ Click and collect continues to grow in the UK ■ UK Mail plans to offer flexible delivery ■ Small e-retailers in the UK invest in mobile apps ■ Royal Mail doubles operating profit at half year ■ GLS operating profits increase by 11% ■ GLS expands its FlexDelivery service ■ Poste Italiane deepens its cooperation with Russian Post ■ Russian Post unveils its survival strategy ■ Swiss Post reports improved third-quarter earnings ■ Portugal raises €580m from CTT share sale ■ E-Commerce in Northern Europe to grow by 7.1% this year ■ E-Commerce boosts parcels outbound from Lithuania ■ wnDirect wins New Business of the Year award ■ InPost terminals provide reverse logistics for Samsung in Poland ■ MetaPack takes over Germany’s XLogics Group ■ DHL invests €150m in expanding its Leipzig hub ■ Chronopost opens a bigger depot near Angers ■ UK Mail to relocate hub to make way for rail line ■ Royal Mail gains awards for staff charitable giving In this Direct Marketing Special FEATURE STORY Interview with Judith Donovan, Chair of Keep Me Posted ■ RESEARCH The most effective channels for Australian customers ■ NEWS New postcode system in Ireland by 2015 ■ Norway Post ready to transform in mail area ■ USPS to postpone the use of intelligent mail barcodes ■ Direct Mail driving loyalty in Ireland ■ BEST PRACTICE Comparison of Christmas cards services to customers ■ Case studies