Post Loop: Customers return packaging, Post cleans & reuses it—boxes (10×) and bags (30×) made of wood fibre or PP—cutting waste & easing logistics.

Activities

Post Loop is a circular packaging service for e-commerce. Online shops pack orders in reusable packaging provided by Post. After delivery, customers fold
and return the empty packaging via mailboxes, post offices, or self-service zones. Post collects, inspects, cleans, and stores the packaging for reuse.
Shops can reorder clean packaging when needed. Two service levels exist: 

  • Post Loop Service: Retailers use their own packaging, which is returned to them.
  • Post Loop Service Plus: Post owns and manages the packaging, incl. cleaning & storage. This system reduces waste and simplifies logistics for retailers.

Result & Impact

With e-commerce booming, Post Loop reduces packaging waste & CO2 emissions by enabling reusable packaging in e-commerce. In pilot tests, up to
70% return rates were achieved, with packaging reused for up to 5 cycles. Customers praised its sustainability & it won 8 national and international
awards.