IPC Senior Executive Forums are exclusive events in which top postal executives have an international forum to meet, share viewpoints, and exchange opinions. The objective is to gain strategic insights from a peer group of experts.
IPC Senior Executive Forum on CEP Home Delivery, Brussels, October 2009
IPC outlined the scope of its major market research study into e-commerce and presented the initial findings of consumer attitudes in the business-to-consumer (B2C) parcels market. A presentation by Ulric Jérome, executive director of e-retailer PIXmania, provided a focus for a highly interactive discussion on customer needs.
Delegates at the forum exchanged views and ideas on sender and receiver segmentation and service, online tracking, and opportunities for postal operators to grow B2C business nationally and cross-border. There was strong support for a cooperative postal cross-border returns solution and for greater cooperation focused on identifying innovative developments in the B2C market.
- Executive Summary
- Contact List
- PIXmania Group Presentation : Ulric Jérome, executive director, PIXmania
- Approach to Working with the Big E-tailers : Gary Reblin, vice president expedited shipping, USPS
- IPC DirectPoint - Enhancing E-commerce Growth : Jane Dyer, director, markets and communication, IPC
- IPC E-commerce Research 2009-2010 : Angela Cox, manager, market research, IPC
- IPC Cross Border E-commerce Research - Consumer Qualitative Survey - First Findings : Martine Degreef, senior project director, Market Probe
- International Return Solution : Boris Mayer, B2C Parcel Europe, senior vice president, Deutsche Post DHL
- Sustainability - IPC Environmental Measurement and Monitoring System (EMMS) : Mark Harrison, head of markets, IPC
- Sustainable Development at GeoPost : John Acton, executive vice president, GeoPost
- Domicile Collection - Receiving Parcels from end Customers : Beat Lustenberger, head of product management, parcel and express, Swiss Post
- Procedure for Planning an Order in an E-shop with Pick Post : Stefan Luginbühl, head of parcels, Swiss Post