Certificates are given in recognition of the management and staff working in an international site who provide an excellent service quality and who are achieving or exceeding against key performance metrics. The main criteria for assessment relate to performance measured against defined standards, such as work organisation, quality of service performance and management, communication with airline companies, handlers, IPC and partner postal operators. The assessment also covers the degree of standardisation within work areas, as well as aspects of safety, security, and the effectiveness of visual management within an Office of Exchange facility.
Benefits
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| Integration One international mail & parcels network, adhering to one high standard for the postal customers. |
Community Best practice sharing among experienced posts supported with the expertise of IPC. |
Excellence Objective review process along jointly agreed criteria. |
The IPC Certification team observes the operation and work processes. The team interacts with management and supervisory staff as part of the assessment and where additional clarification or information is required. The team also engage with staff working in the OE to establish their level of knowledge and training.
More information
For more information about this service, please contact [email protected].
