Strong growth in parcel volumes and revenue as a result of the COVID-19 pandemic and ongoing e-commerce growth were insufficient to offset declining revenue across all other sectors for Swiss Post in 2020.

The post estimates that the COVID-19 crisis reduced operating profit by €130m in 2020, with increased costs resulting from preventative measures. The pandemic was the primary driver for revenue decline, with reduced mail volumes and counter transactions in the retail network resulting in lower segment revenue. Through its new strategy running from 2021-24, the post aims to use investment, efficiency improvements and updated pricing to ensure it remains a self-financing and growing post. For more details download the latest IPC Carrier Intelligence Report for Swiss Post.


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