Many SME retailers in the UK plan to offer additional delivery services, better returns solutions and more parcel tracking along with ‘green’ delivery options in future, according to a survey by multi-carrier delivery management Parcelhub.
These were some of the main findings of a survey of 100 British B2B and B2C mid-market retailers to understand how they are responding to the demands that customers place on them for flexible delivery options.
Asked about their future delivery developments, 41% of respondents said they will adopt a ‘green focus’, while 35% will offer additional delivery options. Another 29% want to work on returns solutions and 27% want to implement proactive tracking technology.
Additionally, 24% of the B2B and B2C retailers plan on introducing new delivery regions, with 13% wanting to push for the outsourcing of fulfilment in future.
In terms of delivery timescales, 68% of the interviewees provide 48-hour delivery, while 61% offer next day delivery. In contrast, only 55% allow returns of their products as standard.