In the cross-border postal process, every single Office of Exchange (OE), as a link in the global postal delivery chain, directly contributes to the quality of service. Every OE needs to perform and adhere to the same principles in order to provide a high-quality end-to-end service. This is what IPC audits and rewards through its Certificates of Excellence. The certificate is the result of a thorough and fully independent assessment process.
After an interruption due to the COVID-19 pandemic, the IPC Certification process has resumed since May 2021, with the IPC Certification team re-starting on-site assessments. A few changes in the process reflecting the impact of the pandemic have been implemented: to allow continuity, parts of the certification assessments were done remotely to keep momentum while travel was restricted and a Certification Managers community was launched to continue planning and communication on the ongoing process.
Since May, the IPC Certification team have certified eight Offices of Exchange. At present, a total of 15 Offices of Exchange hold a valid assessment, eight additional OEs have received an extension of their Certificate due to the pandemic, and 14 OEs are in the process of re-certification or first-time certification.