23-12-2021

Brussels, 23 December 2021 – As of end of 2021, all agreements underpinning the E Parcel Group will be terminated and all the traffic transferred to INTERCONNECT, IPC announces today. This transfer, initiated earlier this year, has already contributed to a significant increase in INTERCONNECT Premium volumes.
Holger Winklbauer, IPC Chief Executive Officer states: “EPG has been one of the IPC success stories of the past 25 years, contributing to important parcel growth for postal operators throughout the world. EPG consistently adapted to posts and customers’ needs and to e-commerce growth. Integration into INTERCONNECT, which is recognised today as the standard for cross-border postal e-commerce delivery, is a natural evolution. This is not the end of the story but the start of a new important step, aimed at further reinforcing postal competitiveness in the e-commerce delivery market.”

EPG was established in 1996 at the initiative of An Post, Danish Post, Deutsche Post, Posti, PostNL, Post Norway, Royal Mail, Swedish Post and Swiss Post. The E Parcel Group (EPG) progressively extended to 31 members throughout Europe. For 10 years, EPG also included USPS. EPG focused on providing a reliable quality of service for priority parcels through an integrated delivery network. The Group chose IPC to centrally manage its business plan, to create and deliver performance monitoring, payment reporting and to develop the first international Customer Service solution.

Liam O’Sullivan, IPC Chief Operations Officer commented: “EPG can be seen as a pioneering project or innovation hub for cross-border parcels. Quite several essential IPC services used today across the postal networks were initially developed for EPG. I would like to thank and congratulate the staff who worked in and for the EPG team at IPC, in particular Lorella Belotti, IPC Head of EPG, Reporting Services and Strategic Relations, as well as the EPG member posts’ representatives, for all their efforts over the years and for managing a successful transition to INTERCONNECT.”

EPG as an innovation hub

Several IPC services which contribute to enhanced quality of cross-border postal delivery and underpin today’s postal operations were initially developed for EPG, including:

The Global Customer Service System (GCSS) was initially launched as a Customer Service System for EPG in 1999. It is now deployed by over 190 posts worldwide as a user-friendly operational solution to connect postal customer service centres enabling swift resolution of consumers’ enquiries. INTERCONNECT, PRIME, UPU parcels and EMS items can be followed and investigated via GCSS.

The Easy Return Solution was launched for EPG in 2010 to provide e-retailers with a consumer-friendly return solution for e-commerce items. It is now part of the Common Return Platform, the return solution serving several international postal products including KPG, PRIME, EMS, UPU Parcels and INTERCONNECT. 

INTERCONNECT: The end-to-end postal delivery network

INTERCONNECT is a unique undertaking of posts worldwide, joining forces to offer e-retailers and consumers reliable end-to-end cross-border postal delivery service, and a range of solutions that are crucial for the success of today’s e-commerce businesses. Through INTERCONNECT, participating posts are committed to receive and deliver items from each other according to jointly agreed very competitive standards for three service levels: Premium (tracked plus signature), Standard (tracked) and Economy (untracked). With the posts of Cyprus, Bulgaria and the United Arab Emirates recently joining, the total number of posts participating in INTERCONNECT currently stands at 34 posts. The Volume of tracked items being delivered through INTERCONNECT have increased considerably to reach over 10m items a month. 

The EPG success story

All members valued EPG as a professionally managed and strong performing network. The main reasons for EPG success were the dedication to customers’ and business needs, the close cooperation of all members, the continuous improvement, responsiveness and the dedicated EPG Central Management at IPC.  

“Belgian Government gave the licence to process and deliver parcels to the Belgian Post in 2005. It was a great decision, which allowed bpost to join this rather unique experience. The EPG dedicated people have been understanding issues and gradually building up solutions and bringing new joiner on board”. Nadine Devisch, Director International Relations, bpost

“The EPG is the best Group I ever participated to in my professional experience. Slovenia Post joined all the EPG working groups since 2004. EPG is a group of cooperative posts, despite their competition. Lorella Belotti has always tried to find the balance and never to influence. An appreciated diplomat.“ Marko Grden, Director PS Logistika d.o.o. Slovenija

“EPG has been a wonderful 25-year journey. Before it there was little cooperation and lot of competition. With the EPG, posts increased cooperation and start acting together like an ‘Integrator’” 
Marion Szaller Previous EPG Manager at Poste Italiane and at IPC


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About International Post Corporation

International Post Corporation (IPC) is the leading service provider of the global postal industry that provides leadership by driving service quality, interoperability, and business-critical intelligence to support posts in defending existing business and expanding into new growth areas. It is a cooperative association of 25 member postal operators in Asia Pacific, Europe and North America. IPC’s solutions and services are used by over 190 posts worldwide. Since 1989 IPC has set standards for upgrading quality and service performance and developed technological solutions that help members enhance service for international letters, packets and parcels. IPC engages in industry research, creates business-critical intelligence, provides a range of platforms and programmes for member post CEOs and senior management to exchange best practices and discuss strategy. IPC also manages the system for incentive-based remuneration between postal operators. Throughout the COVID-19 crisis, IPC has been a crucial coordination platform between posts worldwide and developed operational solutions to ensure the continuity of cross-border mail flows.

For further information, please contact:
Eva Wouters
Communications manager, PR and media relations
International Post Corporation
T: +32 2 724 71 91   E: eva.wouters@ipc.be