A sharp drop in retail revenue, as well as declining performance for financial services, resulted in India Post’s total revenue falling 11% in 2016 to €1.6bn.

The operator saw steady growth in postal service revenue though, in part as a result of a sharp increase in premium letter and parcel service volumes. India Post is adjusting its network and services to better serve the growing Indian e-commerce market, which is forecast to expand by more than 30% a year to 2021. For more details, download the IPC Carrier Intelligence Report for India Post.


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