E-commerce, parcels and logistics accounted for more than 60% of group revenue in 2021, despite the post divesting its logistics operations in Russia during the year. Although the drop in mail volume slowed, partly as a result of low base volumes in the prior year, continued e-substitution drove a 6% drop in mail revenue for 2021.
Posti renewed its strategy in 2021, emphasising its focus on growth in logistics and e-commerce delivery by improving the customer experience. Key measures taken in 2021 included rollout of shorter delivery windows for home delivery, as well as further expansion of the PUDO network. For more details download the latest IPC Carrier Intelligence Report for Posti.