Total mail volumes fell by 7% year on year in 2019, with both addressed and unaddressed volumes falling sharply. While overall parcels and express volumes grew steadily, the post reported that volumes for tracked items grew by close to a fifth. Parcels accounted for more than 60% of group revenue in 2019, up from a little over 50% in 2015. During the year, the post continued its transformation into a parcels-led operator, beginning work on the first of three new parcel hubs planned for the next five years. For more details download the latest IPC Carrier Intelligence Report for Royal Mail Group.